Children & families
Early intervention, family-centred therapy and capacity building for kids aged 0–12 and the people who love them.
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1300 882 782Get support
NDIS provider · nationwide
Support
that feels
like family.
National Community Support Group is an NDIS-registered provider delivering personalised disability supports across Australia — with the warmth of community and the rigour of clinical care.
850+Participants supported
24/7On-call response
4.9Average family rating
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Accredited · Trusted
NDIS Quality & SafeguardsCommission memberISO 9001Quality managementHuman Services QualityFramework accreditedACIAIndustry member
Who we support
For every stage, every story.
We work with participants of all ages and all levels of need — and we tailor every plan to the person, never the category.
Services
Services built around you, not the other way around.
Hover or tap any card to see how each support works — shaped by your goals, funded by your NDIS plan, delivered by people you trust.
01 · Daily Living
Assistance with Daily Life
Daily Living
Assistance with Daily Life
Personal care, meal preparation and day-to-day tasks, delivered with dignity in the comfort of your home.
02 · Community
Community Participation
Community
Community Participation
Get out, connect, and take part in the activities you love — from local groups to weekend outings.
03 · Community
Transport Assistance
Community
Transport Assistance
Reliable, accessible transport to appointments, work, and community events — on your schedule.
04 · Therapy & Health
Therapeutic Supports
Therapy & Health
Therapeutic Supports
Allied health, psychology and behaviour supports that help you build skills and wellbeing.
05 · Accommodation
Supported Independent Living
Accommodation
Supported Independent Living
Shared and individual accommodation options where you live your way, with the supports you need.
06 · Accommodation
Short-Term Accommodation
Accommodation
Short-Term Accommodation
Respite and short-stay options giving you and your family time to recharge, in a safe, welcoming space.
07 · Daily Living
Household Tasks
Daily Living
Household Tasks
Cleaning, laundry, gardening and home maintenance so your home runs smoothly, week in, week out.
08 · Community
Innovative Community Participation
Community
Innovative Community Participation
Small-group skill-building in art, music, cooking and more — designed around what excites you.
09 · Therapy & Health
Development of Life Skills
Therapy & Health
Development of Life Skills
One-on-one coaching to build independence: budgeting, cooking, travel training and more.
0+Participants supported across Australia
0yrsDelivering disability supports since 2012
0%Of families recommend NCSG to others
0/7On-call response, every day of the year
0+Trained support workers, nationwide
850+Participants supported across Australia
12yrsDelivering disability supports since 2012
96%Of families recommend NCSG to others
24/7On-call response, every day of the year
180+Trained support workers, nationwide
About us
We're here because the usual simply wasn't good enough.
“Good support isn't a checklist — it's a relationship. We build ours slowly, carefully, and for the long haul.”
National Community Support Group was founded by families and clinicians who'd watched too many participants fall through the gaps. We set out to build a provider that treats every person as an individual — with a coordinator who knows them, a team that stays, and a plan that flexes as life does.
Today we support participants in metropolitan and regional Australia, as an initiative of the UMA group of health and community services. Our work is independent, accredited, and rigorously accountable — but it starts and ends with people.
Purpose & values
Why we exist, how we show up.
NCSG was built to do disability support differently — close to community, accountable to families, and shaped around the whole person.
Our purpose
To make sure no participant or family in Australia has to navigate disability supports alone.
Mission
Deliver personalised, dignified supports — from daily living to specialist clinical care — across metropolitan and regional Australia.
Vision
A community where every person living with disability has the supports, relationships and opportunities to live the life they choose.
Our values
Person-first
Every plan starts with the individual — their goals, preferences, and pace.
Belonging
Support is not a service. It is a relationship rooted in community.
Accountability
We measure success by participant outcomes, not contracted hours.
Walk together
Coordinators stay. Workers stay. Families know who to call.
How it works
Getting started is refreshingly simple.
From first call to ongoing support, here's what partnering with NCSG looks like.
Get in touch
Call or message us. A dedicated coordinator listens first, then explains your options — no obligations.
Meet & plan
We meet in your home or online, map out your goals and build a support plan that fits your NDIS funding.
Match your team
We hand-pick support workers aligned with your values, needs and interests — you always have the final say.
Support begins
Services start within days. Your coordinator checks in often and adjusts your plan as life changes.
Featured supports
Right now we're focused on
Specialist programs currently accepting new participants. Limited spots — reach out early.
Program · SIL
Supported Independent Living — new homes now open in Western Sydney & Geelong.
Program · Therapy
In-home allied health: OT, speech & psychology within two weeks.
Program · Community
Skill-builder group: cooking, art & travel training — Saturdays.
Our team
Meet our team.
Clinicians, coordinators and community leaders — many with lived experience of disability — guiding every participant's journey.
Sarah Chen
Chief Executive Officer
Marcus Okafor
Head of Clinical Services
Priya Ramanathan
Participant Experience Lead
Jamie Williams
Director of Supported Living
Elena Popov
Head of Allied Health
David Nguyen
Community Programs Manager
Google reviews
What families are saying.
Google4.9 · 184 reviews
A selection of verified reviews from Google.
A
Anita M.
They listened. Really listened. For the first time in years my son has carers who show up, on time, every time — and treat him like a whole person.
Verified · Posted on Google
J
Jordan T.
Moving into supported living felt huge. The team made it feel like home from day one. I've got my own routines, my own friends, my own life.
Verified · Posted on Google
R
Rebecca & David
Our coordinator understood the plan backwards. She found supports I didn't even know we had funding for. Life-changing doesn't cover it.
Verified · Posted on Google
P
Priya K.
The community program got my daughter out of her room and into the art studio. She's made three new friends and she hasn't stopped smiling.
Verified · Posted on Google
D
Dr. Sam O.
I've worked alongside a lot of providers over fifteen years. NCSG is the one I refer my own clients to. End of story.
Verified · Posted on Google
A
Anita M.
They listened. Really listened. For the first time in years my son has carers who show up, on time, every time — and treat him like a whole person.
Verified · Posted on Google
J
Jordan T.
Moving into supported living felt huge. The team made it feel like home from day one. I've got my own routines, my own friends, my own life.
Verified · Posted on Google
R
Rebecca & David
Our coordinator understood the plan backwards. She found supports I didn't even know we had funding for. Life-changing doesn't cover it.
Verified · Posted on Google
P
Priya K.
The community program got my daughter out of her room and into the art studio. She's made three new friends and she hasn't stopped smiling.
Verified · Posted on Google
D
Dr. Sam O.
I've worked alongside a lot of providers over fifteen years. NCSG is the one I refer my own clients to. End of story.
Verified · Posted on Google
Community & impact
More than supports — a community that shows up.
Every month we host free community events across the country: sensory-friendly movie nights, family carer meetups, art shows featuring participant work, and plan-review clinics open to anyone.
Because the NDIS was never meant to be navigated alone.
Events
What's coming up, come along.
Free community events across the country: family meetups, sensory-friendly movie nights, plan-review clinics. Open to anyone — bookings keep things flowing.
Carer support
Family Carer Coffee — Sydney
Drop in for a relaxed evening with other family carers. Tea, coffee, and a chance to meet the team.
Reserve a spotCommunity
Sensory-friendly Movie Night
Lower lights, lower volume, free seating. Friendly faces, no judgment.
RegisterWorkshop
NDIS Plan-review Clinic
Free 15-minute slots with a plan-review coordinator. Bring your latest plan letter.
Book a slotStories & resources
Read, learn, stay close.
Plain-language guides, participant stories and the latest NCSG updates.
GuideApril 2026
A plain-English guide to your 2026 NDIS plan review.
Read article
StoryMarch 2026
How Lucas moved into his own home — and redesigned the kitchen himself.
Read article
UpdateFebruary 2026
New SIL homes opening in Western Sydney: what you need to know.
Read articlePartners & funding
Proud partners of leading organisations across Australia.
Common questions
Answers, plainly.
Can't find what you're looking for? Our team answers the phone seven days a week.
Most of our supports are delivered through NDIS plans, but we also work with self-funded and privately paying clients. If you're unsure about your eligibility, we'll help you understand your options and connect you with the right pathway.
In most cases we can have supports up and running within 7–14 days of our first conversation. Urgent situations are prioritised and we'll always be upfront about timelines.
Yes. We match you with workers based on your goals, interests and cultural background, and you have the final say. If a match isn't working, we change it — no awkward conversations required.
We operate across major metropolitan regions and many regional communities nationwide. Reach out with your postcode and we'll confirm service availability in your area.
Plans change — that's normal. Your coordinator reviews your supports regularly and adjusts them as your goals, health and NDIS funding evolve.
Service areas
Wherever you are, we're nearby.
We operate from five regional hubs across Australia and cover major metro and many regional communities in between.
Enquire
Let's make this easy.
Leave your details and a coordinator will call back within one business day. Enquiries flow straight into our CRM — no lost messages, no long forms. Or phone us directly, seven days a week.
Direct to CRM1-business-day callbackPrivate & secureNo obligation
Talk to us now
1300 882 782
@
Email
hello@ncsg.org.au
Step 1 of 4
Get started
Ready when you are.
A fifteen-minute call is all it takes to understand your situation and map out what's possible. No pressure, no jargon, no obligation.
A quick hello
Not sure where to start?
Tell us a little about who you're looking after and a coordinator will be in touch within one business day. No obligation, no long forms.