Answers, plainly.

Plain-English answers to the questions we hear most often. Can't find what you're looking for? Our team answers the phone seven days a week.

The NDIS is an Australia-wide scheme that supports people with a permanent and significant disability that affects their ability to take part in everyday activities. It gives participants enhanced choice and control over how their support is delivered, with lifetime certainty that they will receive the assistance they need.

Eligible participants receive annual funding to purchase reasonable and necessary supports that help them pursue their goals, achieve greater independence, and engage in community life. Funding can cover education, equipment, health and wellbeing, employment and social participation.

The NDIS is the program itself. The NDIA (National Disability Insurance Agency) is the independent agency responsible for operating it.

Plans differ because each participant's circumstances are unique. Each plan is built around the participant's individual support needs, goals, daily activities and any other mainstream supports they receive.

People living with a psychosocial disability — where a mental health condition is permanent and severe enough to affect their ability to engage with their community — may qualify. The NDIS estimates up to 15%% of participants have psychosocial disabilities.

Most of our supports are delivered through NDIS plans, but we also work with self-funded and privately paying clients. If you're unsure about your eligibility, we'll help you understand your options and connect you with the right pathway.

Still have questions?

Call us on 1300 627 477 or email info@nationalsupport.org.au. We’ll get back to you within one business day.

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